The ERP System Validation Process Shouldn’t be a Mystery – Here’s What You Can Expect

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ERP system validation is not the only way to prevent ERP failures, but it’s one of the most important.

When organizations suspect their ERP project is in trouble, they often ask us to perform some form of validation. If you suspect the same, here’s an overview of some of the activities a third party might conduct to validate your software.

The Importance of ERP System Validation

If you’re preparing to roll out a new ERP system, you want to ensure it aligns with your specific business processes. These functions will look different for each business, but the key is to confirm that they operate in the right way.

This is where the validation process comes in.

By the time you’re ready to perform this type of testing, you should have confirmed that the system meets your compliance and business process needs. Thus, the validation stage isn’t about validating the software itself.

Instead, it includes steps to ensure the overall solution has been set up and installed as intended. The key questions to ask include:

• Have you configured the system to perform the company-documented and industry-regulated processes your business must perform?
• Does the system operate as intended?
• Are there procedural controls in place for system use?
• Have all employees been trained on how to use the system?

In certain sectors, business leaders are legally required to confirm that certain processes are verified in the ERP system. In addition to an internal audit of documented processes, the validation stage will also include verification by a third party to ensure accuracy and compliance

A Failed Payroll System Implementation

Panorama’s Expert Witness team was retained to provide a forensic analysis and written report to the court regarding the failed implementation of a major software developer’s ERP/payroll system.